Privacy Policy

We collect information you provide directly to us, such as when you create an account, request a demo, or contact our support team. This includes your name, email address, company name, phone number, and any other information you choose to provide.

We automatically collect certain information about your device and how you interact with our platform, including IP address, browser type, operating system, referring URLs, and pages viewed.

We may also receive information about you from third-party integrations you choose to connect with Buddy, such as your ecommerce platform or CRM system.

We use the information we collect to provide, maintain, and improve our services; process transactions; send you technical notices, updates, security alerts, and support messages.

We may use your information to send you marketing communications about products, services, and events — you can opt out at any time.

We use aggregated and anonymised data for analytics and to improve the overall quality of the Buddy platform.

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our platform, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.

We may disclose your information if required by law, in response to valid requests from public authorities, or to protect the rights, property, or safety of Buddy, our customers, or others.

We retain your personal information for as long as your account is active or as needed to provide you with our services. You may request deletion of your account and associated data at any time by contacting us.

Some information may be retained for longer periods as required by law or for legitimate business purposes such as fraud prevention and legal compliance.

We implement industry-standard security measures to protect your information against unauthorised access, alteration, disclosure, or destruction. This includes SSL encryption, regular security audits, and strict access controls.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use cookies and similar tracking technologies to track activity on our platform and hold certain information. Cookies help us remember your preferences, understand how you use our services, and improve your experience.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our platform may not function properly without cookies.

Depending on your location, you may have the right to access, correct, or delete your personal data; restrict or object to our processing; and request data portability. To exercise these rights, please contact us at privacy@buddy.com.

If you are located in the European Economic Area, you have additional rights under the GDPR, including the right to lodge a complaint with your local data protection authority.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the effective date. We encourage you to review this policy periodically.

If you have any questions about this Privacy Policy, please contact us at privacy@buddy.com or write to us at: Buddy, 123 Commerce Street, San Francisco, CA 94105, United States.