Operations Articles

The day-to-day of running a storefront: catalog and pricing sync, staffing the online order queue, and keeping multiple locations consistent without doubling the work.

Operations coverage here follows the work after launch: the catalog that drifts, the order queue somebody has to staff, and the second location that doubles every small task unless the system is set up for it. Written for the person who gets the call when the online price and the shelf price disagree.