Stay Connected with Your
Customers Anytime, Anywhere

Buddy Chat enables dispensary staff to engage with customers in real-time, just like an in-store budtender.
Deliver personalized service, answer questions, and help customers make informed decisions from the comfort of their homes.

image

More Than Just a Chat—Your Online Budtender

Buddy Chat goes beyond traditional live chat. It transforms your online presence into a fully interactive budtender experience, offering the same personalized service for a fraction of the cost. With built-in automations, Buddy Chat handles routine tasks while your team focuses on delivering excellent customer care.

image

Seamless Engagement

Engage with multiple customers simultaneously, improving efficiency without sacrificing service quality.

image

Personalized Experience

Offer personalized product recommendations and services based on customer inquiries.

image

Shopping Assistance

Guide customers through the purchase process, helping them find the right products for their needs.

image

Real-Time Customer Support

Answer customer questions and provide recommendations instantly, just like in-store.

Make Customer Support Smarter with Built-In Automations

buddychat is a powerful customer service platform that lets you chat with your customers in real time. Deliver high-quality customer service and boost online sales.

Welcome Shoppers

Greet your customers and automatically filter spammy messages.

image

Lead Generation Chat

Capture potential customers with automated lead generation forms, making it easy to gather customer info for follow-up.

image

FAQ Automations

Automate responses to frequently asked questions to provide instant support without staff intervention.

image

After Hours Support

Chat automations continue to assist customers after business hours, providing answers to common questions and helping with order inquiries.

image
Buddy Chat features advanced automations that streamline customer interactions, allowing dispensary staff to focus on more complex queries while automations handle the basics.

Engage with Customers Like a Pro

Buddy Chat empowers your team to provide exceptional customer service, no matter where your customers are.

image

Close Chats with Confidence

Automatically close chats when the issue is resolved, or reopen them if follow-up is required.

image

Transfer Chats with Ease

Seamlessly transfer conversations to different team members when specific expertise is needed.

image

Organized Conversations

Use tags to categorize and prioritize conversations, ensuring every customer gets the attention they need.

Streamlined Communication Excellence

Take your customer service to the next level with customizable features and streamlined interactions. Buddy Chat helps you maintain high-quality service while improving efficiency.

Detailed Transcripts

Access chat transcripts for every interaction to ensure follow-ups are thorough and personalized.

image

Customizable Forms

Tailor contact forms to suit your business needs and make it easy for customers to reach out.

image

Saved Replies

Use pre-set responses for common inquiries to save time and respond to customers quickly.

image

Agent Workspace

Agents to deliver personalization at scale

A comprehensive interface that allows your team to manage multiple conversations, view customer data, and resolve issues in real-time.

Chat Appearance

Customizable Chat Appearance

Tailor the look of your chat interface to match your brand, making it a seamless extension of your online store.

Frequently Ask Question

How quickly can I launch my Buddy store?
With Buddy, you can launch your online dispensary in less than 24 hours, especially if you’re using a qualifying POS system like Dutchie Plus. Our system streamlines the setup process so you can start taking orders immediately.
Can I customize my Buddy store?
Yes! Buddy offers a wide range of customization options, including ready-made editable templates, customizable search pages, deal pages, and the ability to adjust colors, fonts, and more to match your brand identity. No coding or agency support is required.
Do I need a POS system to use Buddy?
Yes, Buddy requires integration with a qualifying POS system to work seamlessly. One of our key integrations is with Dutchie, which syncs your product listings, orders, and customer data to ensure a smooth online operation.
What is the process to get started with Buddy?
Getting started with Buddy is simple. Once you sign up, our team will guide you through onboarding. You’ll select from customizable templates, integrate your POS system (like Dutchie), and set up your product listings. In just a few steps, your dispensary will be ready to take orders online.
What is Buddy?
Buddy is a white-label cannabis e-commerce platform designed to provide dispensaries with a ready-made online store that can be launched in as little as 24 hours. It offers customizable templates, advanced search options, and built-in marketing tools to help dispensary owners manage and grow their online business.
What are Buddy’s key features for e-commerce growth?
Buddy offers a full suite of marketing tools designed to increase engagement, average cart size, and overall sales growth. These include advanced search options, AI-driven product recommendations, automated deal management, real-time reporting, and more.
Does Buddy provide customer support?
Absolutely! Each dispensary gets assigned a dedicated Customer Success Manager (CSM) who will assist with setup, provide ongoing support, and ensure you maximize the potential of Buddy’s features for your business.
How does Buddy’s advanced search improve the customer experience?
Buddy provides dispensaries with up to 10 different advanced search options that customers can use to filter products by category, price, deals, and more. This helps customers find exactly what they’re looking for quickly and easily, improving overall satisfaction and reducing bounce rates.
Does Buddy support mobile and PWA functionality?
Yes, Buddy is designed to be fully mobile-responsive and PWA-ready, allowing customers to shop on the go. With Buddy, your online store will perform flawlessly on all device types, offering a seamless user experience.
Can I track the performance of my store using Buddy?
Yes, Buddy offers robust data analytics and real-time reporting features that allow you to track sales trends, monitor customer behavior, and generate detailed reports. You can also schedule automated reports to be emailed directly to you.
Is Buddy scalable for multi-location dispensaries?
Yes! Buddy is designed to support dispensaries of all sizes, including multi-location operations. It enables dispensary owners to manage multiple stores, integrate with different POS systems, and keep all locations in sync through a centralized dashboard.
How does Buddy’s AI-driven product recommendation feature work?
Buddy’s AI analyzes customer behavior and preferences to suggest relevant products. The system identifies top-selling items, boosts visibility for underperforming products, and delivers personalized recommendations to each customer, increasing conversion rates.
Do I need to hire an agency to manage my Buddy store?
No need for external help! Buddy is designed to be user-friendly, offering customizable templates and intuitive tools that allow you to manage your store independently. From product updates to design tweaks, everything can be managed directly through your backend portal.
What are Buddy’s ready-made templates?
Buddy provides dispensary owners with a selection of pre-designed templates that are optimized for cannabis e-commerce. These templates are customizable to match your brand and can be easily launched without the need for coding skills or a design agency.
What is the benefit of using Buddy over a standard website with Dutchie Menu integration?
Buddy takes your cannabis e-commerce to the next level by converting standard websites with Dutchie Menu (iframe) to a full Dutchie Plus experience, offering advanced customization, built-in marketing tools, mobile responsiveness, and a seamless customer journey. With Buddy, you’ll have more control, scalability, and growth potential.
How does Buddy handle compliance with cannabis regulations?
This question could highlight Buddy’s understanding of the unique regulatory environment for cannabis, showcasing how it ensures compliance with local laws and integrates with compliant POS systems.
How does Buddy help improve customer retention?
Here, you could emphasize the benefits of features like AI-driven recommendations, customized deals, and seamless user experience, which all contribute to repeat business and customer loyalty.
What kind of ongoing updates and improvements can I expect from Buddy?
This could reassure dispensaries that Buddy is constantly evolving, adding new features and improvements to keep them competitive in a growing market.
How does Buddy’s pricing structure work?
Buddy's pricing structure is fair and honest. We don't put what is known in the industry as the "Green Tax".
Can Buddy help me scale my business as it grows?
This would emphasize that Buddy is not just for small dispensaries but can handle businesses of all sizes, including those with multiple locations, large inventories, and high traffic.

Request Your Product Demo

Experience firsthand why Buddy is the go-to platform for dispensaries. Simplify your e-commerce operations and grow your business effortlessly with our innovative tools.

Get a Personalized Demo Explore Buddy’s Full Suite of Solutions

Schedule a 1:1 demo with one of our cannabis e-commerce experts to discover how Buddy can revolutionize your business. Our comprehensive tools simplify operations for dispensaries of all sizes—whether you’re a retailer, cultivator, or brand.

Connect with us

Buddy collects and uses your information as outlined in our Privacy Policy, including contacting you about our products and services. To learn more about how we protect your data and ensure your privacy, please review our Privacy Policy.

Solutions
Features
Learn
Resources
Company

© 2024 Buddy. All rights reserved. Buddy’s software is proprietary, ensuring secure and scalable solutions for your cannabis business.